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Logosthe-Biltmore
Hospitality
200–500 employees
London

Pension Salary Sacrifice

Virtual GP

Elderlycare Support

Grocery Savings
The Biltmore
Hospitality
200-500 employees
Londin

Pension Salary Sacrifice

Virtual GP

Elderlycare Support

Grocery Savings

Customer story

How The Biltmore Mayfair is using financial wellbeing to drive staff retention

“Now everything is in one area. It’s helped us quite a lot with our staff retention.”
Author Image

Sting Khumalo, HR Director
The Biltmore Mayfair

25
lost

pensions found

£116,209
uncovered

for employees

54%
employee activation

Why did Biltmore choose Mintago? 

Benefits for every employee, every life stage, all in one place.

Consolidation

Savings, pensions, Virtual GP and more – all in one platform. Easy for HR and staff.

Cost of living

Savings on the things that matter most – groceries, childcare, travel. High impact support for everyone.

Fast health access

A Virtual GP in 20 seconds, plus EAP access helps employees get back to health faster.

The challenge

Retaining a diverse team in a highly competitive industry

COST OF LIVING SUPPORT: Sting Khumalo, HR Director at The Biltmore Hotel Mayfair could see her staff were all struggling with the same thing – the rising cost of living. She wanted a benefits platform that would help staff with essential costs and support their overall wellbeing.   

CATERING FOR A DIVERSE WORKFORCE: The Biltmore is powered by a diverse team from all walks of life. The challenge with traditional benefits is they work for some employees, but leave others behind. Sting was looking for a solution that offered something for everyone.

COMPETING FOR TALENT: Sting wanted to improve employee wellbeing to reduce absenteeism and drive retention in a fiercely competitive talent market, where every shift matters.

biltmore

(millenniumhotels.com)

“When I saw Mintago on LinkedIn, I thought ‘this is a company we can partner with.’”
Sting Khumalo - The Biltmore
Sting Khumalo
HR Director, The Biltmore Mayfair

Most popular benefits in hospitality

Pensions@0.5x

Pension Salary sacrifice

The most tax-efficient way to help employees save for retirement.

Virtual GP@0.5x

Virtual GP

Doctor’s appointments in seconds, not weeks. Available 24/7, on-demand.

Advice@0.5x

Elderlycare Support

Trusted support to help employees understand, find, and fund care for elderly relatives.

Groceries@0.5x

Grocery Savings

Guaranteed 6–8% off everything at all major UK supermarkets, for every employee.

Otherhospitalitybrands who trust Mintago

The solution

Helping employees build lasting financial security

Sting wanted to set The Biltmore Mayfair apart from other hotels by helping her employees build long term financial wellbeing and resilience. 

PENSION SALARY SACRIFICE: is putting money back in employee pockets, while reducing the hotel's National Insurance bill – helping everyone do more with less.

PENSION SEARCH: has been a surprise hit for the Biltmore team, uncovering £116,209 in lost pensions from previous employers – and giving them more for retirement.

GROCERY SAVINGS: have been a lifeline as food prices rise – stretching staff pay where it matters the most.

VIRTUAL GP AND EAP: means staff can get a doctor's appointment in 20 seconds instead of weeks, a huge bonus in an industry where last minute absences mean expensive agency fees and stressed out teams.

Careers Page - Module One

(millenniumhotels.com)

“It's nice that it's brought everything together, but also offered more choices. We never had a virtual GP, so that’s been an additional bonus.”

Sting Khumalo - The Biltmore
Sting Khumalo
HR Director, The Biltmore Mayfair

The result

Something for everyone, all in one place

Mintago has changed how The Biltmore supports its employees. And what’s really made an impact is the range of benefits available.

"Before we had one discount somewhere, and someone else providing another service. Now it's all in one place," says Sting. "It's helped us quite a lot with our staff retention.”

And Mintago’s virtual GP has been an unexpected revelation.

"It's quite hard at the moment to get a doctor's appointment," says Sting. "Normally it's two weeks with the NHS. So it's been really good in that sense, that it's helped the staff to get seen, or get a prescription at least while they're waiting."

In an industry where staff availability is everything – faster access to healthcare saves the business money and reduces stress on the team.

Supporting life moments that really matter

Virtual GP@0.5x

Getting a prescription

Pensions@0.5x

Planning for retirement

Groceries@0.5x

Affording the weekly shop

Careers Page - Hero Image2

(millenniumhotels.com)

“It's easier to communicate. Now people can access it easily. Now everything is in one area to find.”
Sting Khumalo - The Biltmore
Sting Khumalo
HR Director, The Biltmore Mayfair

Don't take our word for it...

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