Customer story: Biltmore

Hospitality

200–500 employees

London

Pension Salary Sacrifice

Virtual GP

Elderlycare Support

Grocery Savings

Hospitality

200-500 employees

Londin

Pension Salary Sacrifice

Virtual GP

Elderlycare Support

Grocery Savings

COST OF LIVING SUPPORT: Sting Khumalo, HR Director at The Biltmore Hotel Mayfair could see her staff were all struggling with the same thing – the rising cost of living. She wanted a benefits platform that would help staff with essential costs and support their overall wellbeing.

CATERING FOR A DIVERSE WORKFORCE: The Biltmore is powered by a diverse team from all walks of life. The challenge with traditional benefits is they work for some employees, but leave others behind. Sting was looking for a solution that offered something for everyone.

COMPETING FOR TALENT: Sting wanted to improve employee wellbeing to reduce absenteeism and drive retention in a fiercely competitive talent market, where every shift matters.

“When I saw Mintago on LinkedIn, I thought ‘this is a company we can partner with.’”

Sting Khumalo

HR Director, The Biltmore Mayfair

Pensions@0.5x

Pension Salary sacrifice

The most tax-efficient way to help employees save for retirement.

Virtual GP@0.5x

Virtual GP

Doctor’s appointments in seconds, not weeks. Available 24/7, on-demand.

Advice@0.5x

Elderlycare Support

Trusted support to help employees understand, find, and fund care for elderly relatives.

Groceries@0.5x

Grocery Savings

Guaranteed 6–8% off everything at all major UK supermarkets, for every employee.

Sting wanted to set The Biltmore Mayfair apart from other hotels by helping her employees build long term financial wellbeing and resilience.

PENSION SALARY SACRIFICE: is putting money back in employee pockets, while reducing the hotel's National Insurance bill – helping everyone do more with less.

PENSION SEARCH: has been a surprise hit for the Biltmore team, uncovering £116,209 in lost pensions from previous employers – and giving them more for retirement.

GROCERY SAVINGS: have been a lifeline as food prices rise – stretching staff pay where it matters the most.

VIRTUAL GP AND EAP: means staff can get a doctor's appointment in 20 seconds instead of weeks, a huge bonus in an industry where last minute absences mean expensive agency fees and stressed out teams.

“It's nice that it's brought everything together, but also offered more choices. We never had a virtual GP, so that’s been an additional bonus.”

Sting Khumalo

HR Director, The Biltmore Mayfair

Mintago has changed how The Biltmore supports its employees. And what’s really made an impact is the range of benefits available.

"Before we had one discount somewhere, and someone else providing another service. Now it's all in one place," says Sting. "It's helped us quite a lot with our staff retention.”

And Mintago’s virtual GP has been an unexpected revelation.

"It's quite hard at the moment to get a doctor's appointment," says Sting. "Normally it's two weeks with the NHS. So it's been really good in that sense, that it's helped the staff to get seen, or get a prescription at least while they're waiting."

In an industry where staff availability is everything – faster access to healthcare saves the business money and reduces stress on the team.

“It's easier to communicate. Now people can access it easily. Now everything is in one area to find.”

Sting Khumalo

HR Director, The Biltmore Mayfair

Mintago Limited is a company registered in England and Wales (No. 12000248). Mintago Limited is registered with the ICO under the UK Data Protection Act (reference ZA555904). Mintago Limited is registered with the Financial Conduct Authority (reference 927534). Mintago Limited provides you with regulated account information services as an agent of Plaid Financial Ltd., an authorised payment institution regulated by the Financial Conduct Authority under the Payment Services Regulations 2017 (Firm Registration Number: 804718) for the provision of payment services, including account information services.